زوجان يخسران كلبهما بسبب Wag، والشركة تحاول إسكاتهما

Friends, First I want to say that Sara and I have spent a lot of time thinking about whether or not we wanted to share what I'm about to share. Ultimately we've decided that if what happened to us happened to one of you instead, we would want to know, so that we could make more informed decisions in the future. This post is not intended as retribution. As many of you know, and many of you don't, on December 10 our precious dog Winnie passed away. Winnie was hit and killed while on a walk with a walker that we ordered through Wag—a dog walking service that allows you to "order" a dog walker similar to the way you order an Uber. We used a Wag walker on days that neither Sara nor I could come home from work to let Winnie out. We made a lot of great relationships through our use of Wag and it allowed our sweet Winnie to be cared for while we maintained busy lifestyles. Every walker fell in love with Winnie. However, since the incident, Wag has been cold, unhelpful, and we believe less than truthful to us.On the day Winnie was killed, we ordered a walker like usual. Each walker's profile shows their name, as well as a small paragraph about that particular walker. The walker that was with Winnie when she was killed had a different name in her bio paragraph than was shown on her profile—which makes me wonder if Wag is monitoring whether or not the people walking your dog are who they say they are. Sara asked the walker what her name was, but the walker did not provide an answer. This was concerning, but she was already with Winnie. When Sara did not receive the confirmation that Winnie's walk was over (as you typically receive) Sara became even more concerned. Sara texted the walker, but did not receive an answer. When Sara called the walker, the walker answered and assured Sara that Winnie was home safe. Five minutes later Sara received a call from a Wag representative saying that Winnie was not home safe, but had been hit and did not survive.The representative told us that Wag was opening an investigation. To this day we do not know a single answer as to who was involved, what happened, where it happened, or why it happened. Wag has not provided us any information, and the walker has not contacted us.The representative also told us that Wag would take care of all of the expenses, such as Winnie's cremation. However, when we submitted our receipts, we received in response a settlement and non-disclosure agreement. If we wanted to be compensated we had to agree not to tell anyone what happened, we could not leave any negative reviews, we could not make posts on social media, we could not hold Wag or the walker responsible, and only then would Wag reimburse us for Winnie's cremation. When we responded that we would not sign the agreement, we were told that the agreement would remain available in case we changed our minds. The next day, we received an email stating that the agreement was now "null and void."We wanted to share our experience with Wag because we know that if this had happened to someone we knew, we would think twice about using their services, and would probably rely on people we know personally instead. Sara and I will welcoming a new puppy from the same breeder in February—Rory. We will not be using Wag.

Gepostet von Nick Moore am Donnerstag, 17. Januar 2019